At [Your Clinic Name], we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book appointments, receive reminders, and use our services, including WhatsApp Business Cloud Messaging.
1. Information We Collect
When you use our platform, we may collect the following information:
- Personal details such as your name, phone number, email address, and date of birth
- Medical details you provide for appointment scheduling
- Payment and billing information (if applicable)
- Technical information such as IP address and device details
2. Use of WhatsApp Messaging
We use WhatsApp Business Cloud Messaging to provide secure and reliable communication with you. This may include:
- Appointment confirmations and reminders
- Follow-up notifications
- Customer support messages
By providing your phone number, you consent to receiving such communications through WhatsApp. Standard data charges may apply from your mobile provider.
3. How We Use Your Information
Your information is used for purposes related to healthcare services, such as:
- Booking and managing appointments
- Sending notifications and reminders through WhatsApp and email
- Providing better communication between you and your healthcare provider
- Improving our services and user experience
4. Data Protection
We apply strict security measures to protect your information. Only authorized staff and doctors directly involved in your care have access to necessary data.
5. Sharing of Information
We do not sell or rent your personal information. Data may be shared only with:
- Registered doctors for consultation purposes
- Third-party service providers like WhatsApp Business Cloud Messaging, necessary for delivering our services
- Government authorities when required by law
6. Cookies and Tracking
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.
7. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Withdraw consent for WhatsApp messaging at any time
- Request deletion of your personal data, subject to medical record requirements
8. Contact Us
If you have questions about this Privacy Policy or wish to withdraw your consent for WhatsApp communications, please contact us at [your email/contact info].
